Refund policy

Bachyug charges vendors (PG, tiffin, restaurant and laundry partners) for subscription plans and featured placement — this is the only payment Bachyug itself ever collects. Rent, tiffin fees, laundry charges and deposits paid to a vendor are a separate transaction directly between you and that vendor, and are not processed or held by Bachyug. This page covers both, clearly separated below.

• A new paid subscription can be cancelled within 7 days of purchase for a full refund, provided the featured placement or lead credits included in the plan have not yet been used.
• After 7 days, or once plan benefits have been used, subscription fees are non-refundable for the remainder of the current billing cycle.
• You can downgrade or cancel auto-renewal at any time from Vendor Dashboard → Subscription — this stops future charges but does not refund the current cycle.
• If a payment was charged in error (duplicate charge, wrong amount, or a technical failure during checkout), contact us within 30 days with your payment reference and we will investigate and refund confirmed errors within 7–10 business days to the original payment method.

Bachyug does not collect, hold or process the rent, deposit, tiffin fee or laundry charge you pay to a vendor — that transaction and its refund terms are between you and the vendor directly, under whatever agreement you make with them (verbal or written). We strongly recommend getting deposit and refund terms in writing before paying anything to a vendor.

If a vendor refuses a deposit refund they agreed to, or a listing turns out to be materially different from what was shown, use the "Report this listing" action on the listing page. We investigate every report, and repeated or serious violations result in the vendor being suspended from Bachyug — but we cannot directly refund a payment we never processed.

For categories where Bachyug does process a booking payment on a vendor's behalf (shown clearly as a "Pay via Bachyug" flow at checkout, where offered), the standard refund window is 48 hours from payment if the booking has not yet been confirmed by the vendor. Once a vendor confirms a booking, refunds follow that vendor's stated cancellation terms, shown to you before you pay.

Vendors can raise a refund request from Vendor Dashboard → Payments. Users can reach us via the Contact page with the payment reference and reason. We aim to respond to every refund request within 3 business days.